Lead Support Worker - Northern Suburbs

The opportunity with Interchange:

Lead Support Worker - Support customers NOR, in and around Morley and Midland

An experienced leader or perhaps looking to up skill and make waves in your career?

As a Lead Support Worker, you will provide support to Interchange customers, stakeholders and practitioners to implement plans, ensuring supports provided are inline with quality and safeguarding standards. Additionally, you will help lead customer support teams, ensuring Support Workers in your neighbourhood are supported in their roles.

What we need from you:

  • Believe in what we do, believe in yourself, believe in our amazing support workers, but most importantly, believe in our customers!
  • Experience working with individuals with high intensity requirements, mental health needs or behaviours of concern
  • Be good at puzzles! Problem solving skills are a must to ensure that high quality, customer focus, safe and well organised services are delivered 
  • Be a quick thinker - we need you to be quick on your feet and think fast!
  • Ability to work as a team, succeed as a team, celebrate as a team - team work makes the dream work!
  • Good at what you do? Toot that trumpet! Lead by example, support and supervise your team, without the responsibility of having to deal with curve balls - lean on your friendly neighbourhood Team Leader for those!

Check out the boring, but essential stuff below and if you're still keen, apply today and chat to you tomorrow - unless it’s the weekend, then chat Monday.

To join the Interchange Team, you need to have:

  • Qualification in Mental Health or Disability (e.g., Certificate IV) AND/OR minimum 2 years’ experience in mental health. 
  • Applied knowledge of restrictive practices desirable
  • Excellent verbal and non-verbal communication and interpersonal skills with the demonstrated ability to collaborate and build strong relationships with people with disability, colleagues, and members of the community.
  • Ability to take initiative and problem solve to ensure that high quality, customer focus, safe and well organised services are delivered. 
  • A demonstrated understanding of and experience in the development and delivery of contemporary, evidence-based disability services.
  • Conduct timely and accurate record keeping and objective report writing.
  • Ability to work in accordance with Interchange’s Mission, Vision, and Values. 

Why Interchange is a great place to work:  

We work with people that share our values. Interchangers can expect to be respected, empowered, belong, and your individualism valued. We empower you to self-organise, be flexible and manage your work and life commitments.  Our awesome staff bring passion and commitment to their vital roles. No two days are ever the same, supporting people can at times be challenging, but it is always rewarding.

In return, you will receive:

  • Along with providing a supportive, flexible, and encouraging work environment we offer:
  • Satisfaction of working with an organisation that provides high quality disability services to make a difference to people we support
  • Attractive salary packaging options (up to $15,900 per year tax free) and an additional $2,650 for Meals and Entertainment
  • Employee referral incentives
  • iThink you are awesome, a company-wide recognition program
  • Access to the Employee Assistance Programme 

Please submit a current resume and a cover letter that outlines your suitability for the role.




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